Browse our frequently asked questions or contact us below


Once you’ve signed up and joined Papa Murphy’s Rewards program, you’ll earn a point for every dollar you spend! When ordering online, just make sure you are signed in and it will automatically track your points. If you order in-store or over the phone, you have a few options. If you remember, you can get the store to look up your account by your phone number, or by providing the code from your Earn page on the mobile app. If you forget, don’t worry! There will also be a code at the bottom of your receipt that you can scan or enter on your Earn page as well.

Once you’ve earned enough points to unlock rewards, you’ll have the option to redeem in-store or online. To redeem in-store, load your rewards points on the Papa Murphy’s Pizza app and click “Redeem In-Store”. You’ll be given a QR code and a 7-digit numerical code. At participating stores, you can simply show them your QR code to scan. If they don’t have a scanner, read them the 7 digit code to apply your reward. If you are ordering online or in the app, log in to your Papa Murphy’s Rewards account and you will see your available rewards at the top of the page.

Papa Murphy’s Rewards cannot be combined with other coupons or discounts. To redeem a reward, ensure that an eligible item is in your cart before selecting “Redeem” and that you have not entered any other coupon codes.

Typical baking time is 12-15 minutes in a standard oven. Allow 25–30 minutes for a stuffed pizza. Click here for baking instructions. Grilling your pizza? It takes 20–30 minutes on a charcoal, gas or wood pellet grill. Click here for grilling instructions.

Grilling a Papa Murphy's pizza is one of the best ways to enjoy its great taste. Check out our pizza grilling instructions.

We don’t officially recommend freezing our pizzas. If you choose to freeze, however, please be sure the store double wraps your pizza and freeze it as soon as possible. When you’re ready to use the pizza, place it in a refrigerator to thaw for a full 24 hours. Then place it on the counter for another 60 minutes before baking

Yes, the baking tray helps the pizza cook evenly and also helps you carry the pizza from the oven to the table. For more information, see our baking instructions.

For best results, always bake and eat your Papa Murphy's pizza within 24 hours of purchase.

Too much goodness for one sitting? Papa Murphy's will still taste fresh with these reheating instructions.

You can see nutritional values of all of our pizzas and side items here.

FRESH is best! At Papa Murphy's Canada, we don’t even have freezers! We make our dough from scratch daily, hand-slice our veggies and freshly-grate our 100% whole-milk mozzarella, and cheddar cheeses each morning. It's a difference everyone can taste.

Yes! We are very happy to supply guests with a Gluten Free (GF) crust option. The GF crusts comes in Medium only and is available in store or through online ordering. Our GF crust contains the following ingredients:

Water, Tapioca Starch, Brown Rice Flour, Non-Gmo Canola Oil, Egg Whites, Dried Cane Syrup, Tapioca Syrup, Tapioca Maltodextrin, Salt, Xanthan Gum, Yeast, Cultured Corn Syrup Solids And Citric Acid (Natural Mold Inhibitor), Enzymes.

Calories per GF slice (1/8) 110.

NOTE: While every effort is given to avoid cross contamination ​ GF crusts are prepared in a kitchen with products containing gluten. Pizza may contain trace amounts of Gluten. ​Papa Murphy's products that contain gluten include the dough mixes for non GF crusts, cookie dough, and salad croutons.

We believe our guests care about how their food is sourced. Papa Murphy’s is committed to the health, welfare, and responsible raising and handling of animals in our supply chain by partnering with suppliers that hold the same shared values to animal welfare. While we do not directly engage in raising or processing animals, Papa Murphy’s is a purchaser of meat and dairy ingredients. As such, we believe it is our obligation to ensure that each of our suppliers meets or exceeds government regulations and standards pertaining to the humane treatment of animals. All chicken products used in Papa Murphy’s Canadian locations are sourced from broiler chicken raised in Canada. With respect to the care and handling of chickens, Canadian chicken farmers implement a national, auditable, and enforced Animal Care Program. This program covers issues of feed and water availability, density, litter management, health care practices, bird monitoring and environmental conditions among other areas. Papa Murphy’s suppliers work in conjunction with the Chicken Farmers of Canada (CFC) and adhere to standards through the CFC. As part of our animal welfare standards, we are working closely with our suppliers to align with the Global Animal Partnership’s (GAP) and Better Chicken Commitment (BCC) Better Chicken Project. • Stocking Density - Ensuring stacking density with litter monitored daily and cleaned after each flock. • Lighting - Lighting provided for visual inspections and adequate periods of rest. • Processing – Multi-step controlled- atmosphere processing system, with CO2 anesthetization. • Third-Party Auditing – 2nd and 3rd party audits on an annual basis. • Transportation – Less than 8 hours. We are proud of the partnerships we have with our suppliers to meet our commitments to the humane treatment of animals. We know we cannot accomplish this alone and align with our suppliers, and the industry, to continue to move in a progressive and positive direction.

You can see our full list of allergens here.

Yes. Papa Murphy's offers a variety of fundraising options for organizations and groups like schools, churches, sports teams, Boy Scout or Girl Scout troops, disaster victims and much more. Contact the manager at your local Papa Murphy's store.

Yes. We’d love to hear from you with reviews on Google, and you can reach out to us directly with feedback at or on our Contact Us page.